Shipping Policy

Last updated: 23 August 2026

How we ship

Frontier Parts NZ is operated by Built Supply Co Limited from Mapua, Tasman. We are an online retailer and we do not hold stock. Every order is sourced to order from our supply partners in New Zealand and overseas, then shipped to you. This is why our lead times are longer than a shop with shelves, and why we publish honest sourcing times rather than promising next-day dispatch we cannot deliver.

Where we ship

We ship to addresses in New Zealand only, including rural delivery. We do not currently ship overseas. If you are outside New Zealand, please do not place an order, as we will cancel and refund it.

Shipping cost

Shipping is free on all orders within New Zealand. The price shown on the product page is the price you pay at checkout. There are no handling fees, and no import duties are payable by you.

Sourcing and delivery times

Sourcing: 3 to 10 business days from payment, before your item is dispatched.

After dispatch:
North Island: 3 to 6 business days
South Island: 3 to 6 business days
Rural delivery: add 1 to 3 business days

Items sourced from overseas: 10 to 25 business days in total from the date of your order.

These are estimates, not guarantees. If an item will take materially longer than the estimate shown, we will email you within 2 business days of your order with a revised date and the option to cancel for a full refund.

Multiple shipments

If your order contains items from more than one supply partner, they may arrive separately and on different dates. You will not be charged extra for this.

Tracking

We email tracking details as soon as your item is dispatched. If you have not received tracking by the end of the sourcing window above, email info@frontierparts.nz with your order number and we will chase it.

Delays, damage and non-delivery

If your parcel arrives damaged, or has not arrived by the end of the estimated delivery window, contact us as soon as you can so we can lodge a claim with the courier while the trail is fresh. Courier claims are easier to resolve within 7 days, but this is not a deadline. Your rights under the Consumer Guarantees Act 1993 are not limited by any timeframe in this policy.

Incorrect addresses

Please check your delivery address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery.

Contact

Built Supply Co Limited, trading as Frontier Parts NZ
40 Iwa Street, Mapua, Tasman 7005, New Zealand
Email: info@frontierparts.nz
Phone: +64 27 545 7905