Return and Refund Policy

Last updated: 23 August 2026

Frontier Parts NZ is operated by Built Supply Co Limited (NZBN 9429053798558), 40 Iwa Street, Mapua, Tasman 7005, New Zealand.

Your rights under New Zealand law

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty, not as described, or does not do what it is supposed to do, you are entitled to a remedy under the Consumer Guarantees Act regardless of any timeframe stated below.

30 day change of mind returns

On top of your legal rights, we accept change of mind returns within 30 days of you receiving your order. To be eligible, the product must be unused and in its original condition, returned in its original packaging where applicable, include all supplied parts, accessories, manuals and components, and be accompanied by proof of purchase or your Frontier Parts NZ order number.

Electrical components that have been installed or wired in, and items damaged after delivery, cannot be returned for change of mind.

Faulty, damaged or incorrect items

If you receive an incorrect, damaged or defective product, email info@frontierparts.nz with your order number and photos of the item. We will arrange a replacement, repair or refund at no cost to you, including return postage. Please contact us as soon as you notice the problem, though your rights under the Consumer Guarantees Act are not limited by a deadline.

How to start a return

Email info@frontierparts.nz with your order number and the reason for the return. Do not send anything back before you have received return instructions from us, because the correct return address depends on the item.

Where returns go

Because we source items from supply partners rather than holding stock, the return destination depends on the item. We will send you the correct return address within 1 business day of your request. If we have not given you a return address within 3 business days of your request, send the item to Built Supply Co Limited, 40 Iwa Street, Mapua, Tasman 7005, New Zealand, and we will cover the reasonable cost of that postage.

Return shipping cost

For change of mind returns, you pay the return postage. For faulty, damaged or incorrect items, we pay the return postage.

How long refunds take

Once we receive your return we will inspect it and email you the outcome within 3 business days. Approved refunds are issued to your original payment method within 5 business days of that email. Your bank may take a further 3 to 5 business days to show the credit.

Cancellations

You can cancel an order for a full refund at any time before it is dispatched. Email info@frontierparts.nz with your order number.

Contact

Built Supply Co Limited, trading as Frontier Parts NZ
40 Iwa Street, Mapua, Tasman 7005, New Zealand
Email: info@frontierparts.nz
Phone: +64 27 545 7905