About Frontier Parts NZ
Who runs this store?
Frontier Parts NZ is the online store of Built Supply Co Limited, a New Zealand registered limited company (NZBN 9429053798558) based at 40 Iwa Street, Mapua, Tasman 7005. It is a small operation, and the person answering your email is the person running the business.
Do you hold stock?
No. We are an online retailer, not a warehouse. We list parts from established supply partners in New Zealand and overseas, and when you order we source that item and have it shipped to you. That is why our lead times are longer than a shop with shelves, and why we publish honest sourcing times instead of promising next-day dispatch.
Are you a manufacturer or an authorised dealer?
Neither. We are an independent reseller. Manufacturer names, model names and part numbers on this site are used to identify fitment and compatibility only. They do not imply any endorsement by or affiliation with those manufacturers.
Ordering and delivery
What does "available to order" mean?
It means we can source that part for you. It does not mean it is sitting on a shelf in New Zealand. The sourcing time on the Shipping Policy applies.
How long will my order take?
Sourcing takes 3 to 10 business days from payment before dispatch. After dispatch, allow 3 to 6 business days to either island, plus 1 to 3 business days for rural delivery. Items sourced from overseas take 10 to 25 business days in total. These are estimates, not guarantees.
What if it is going to take longer than that?
We will email you within 2 business days of your order with a revised date, and you can cancel for a full refund.
What does shipping cost?
Shipping is free within New Zealand. The price on the product page is the price you pay.
Do you ship overseas?
No. New Zealand addresses only, including rural delivery.
Fitment and product information
How do I check a part will fit?
Compare the part number, dimensions and connections in the listing against your original item, and check the make, model, engine size and year. Compatibility information on this site is a guide, not a guarantee. If you are unsure, email info@frontierparts.nz before ordering and we will help.
The listing shows a manufacturer name. Is it a genuine part from them?
Not necessarily. Some listings are genuine manufacturer parts and others are aftermarket parts made to fit. Where a listing does not clearly state the manufacturer, treat it as aftermarket. Email us if you need to know before you buy.
Returns and refunds
Can I return something I changed my mind about?
Yes, within 30 days of receiving it, provided it is unused, in original condition and packaging, with all parts and proof of purchase. You pay the return postage.
What if the part is faulty, damaged or wrong?
Email info@frontierparts.nz with your order number and photos. We arrange a replacement, repair or refund at no cost to you, including return postage. Your rights under the Consumer Guarantees Act 1993 are not limited by any timeframe in our policies.
Where do I send a return?
Ask us first. Because we source from supply partners, the return address depends on the item. We send you the correct address within 1 business day of your request.
How long does a refund take?
We inspect the return and email you the outcome within 3 business days. Approved refunds go back to your original payment method within 5 business days of that email. Your bank may take another 3 to 5 business days to show it.
Payment and security
Is checkout secure?
Yes. The site runs on HTTPS and payments are processed by Shopify Payments. We never see or store your full card number.
What currency are prices in?
New Zealand dollars (NZD).
Still need help?
Email info@frontierparts.nz or phone +64 27 545 7905, Monday to Friday, 9:00am to 5:00pm New Zealand time. We reply to every email within 1 business day.